Data protection

Information about cookies and data protection
Statement regarding the obligation to provide information
Protecting your personal details is important to us. That is why your details are only processed on the basis of legal conditions (GDPR). With this data protection information statement, we are providing you with information about the most important aspects of data processing in the context of our website.

Contact with us
If you contact us using the form on the website, the details you provide will be used to process your enquiry and stored by us in the event of follow-up questions. We will not forward these details without your consent.

Web analysis
Our website uses functions from the web analysis service Google Analytics. Service provider is Google Inc., 1600 Amphitheatre Parkway Mountain View, CA 94043, USA. Cookies are also used to make it possible for an analysis of your use of the website to be made. The information generated will be forwarded to the service provider’s server and stored there. You can prevent this happening by setting your browser in such a way that cookies are not stored.

IP Anonymisation
We have activated the IP anonymisation function on this website. This means that Google will truncate your IP address within member states of the European Union and in other States party to the Agreement on the European Economic Area before being transferred to the USA. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and truncated there. Google will use this information to analyse your use of the website, compile reports on website activity and provide the website operator with further services related to the use of the website and the internet. The IP address that is collected from your browser as part of the operations of Google will not be added to other Google data.

By using this homepage you consent to the data obtained about you and processed by Google being used in the manner previously outlined.

Browser Plugin
You can block the saving of cookies with a corresponding setting on your browser software. We would point out, however, that in this case it is possible that not all functions of this website may not be able to be used in full. You can also block the data generated by the cookie and concerning your use of the website (incl. your IP address) by Google, and the processing of this data by Google, by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de

Demographic characteristics at Google Analytics
This website uses the function ‘demographic characteristics’ from Google Analytics. This enables reports to be created that contain statements regarding age, gender and the interests of site visitors. This data is taken from interest-related advertising by Google, and also from visitor data from third party service providers. These details cannot be attributed to a specific person. You can deactivate this function at any time via the display settings in your Google account and generally block the Google Analytics compiling your details, as outlined in ‘Opposition to data collection’.

Newsletter
You have the opportunity to subscribe to our newsletter at any time via our website. To do this we need your e-mail address, first name, surname and your consent with regard to receiving the newsletter. To provide you with targeted information, we also gather and process information that has been voluntarily provided concerning areas of interest, address, birthday and, as circumstances require, other areas. As soon as you have registered for the newsletter, we will send you a confirmation e-mail with a link to confirm registration. Using ‘pixel tags’ we are able to send e-mail messages in a format that is readable for the customer. These also enable us to check whether e-mails have been opened. We can use this information to reduce the messages that are sent to a customer or to stop message dispatch. You can cancel your subscription to the newsletter at any time by filling in the following form: Newsletter unsubscription.
We will delete your details held for sending the newsletter straight away.

Google Maps
We incorporate maps provided by “Google Maps”, from service provider Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. The data processed may include IP addresses and user locations, but this will not be gathered without their consent (generally implemented as part of the settings in your mobile device). The data may be processed in the USA. Data protection declaration: https://www.google.com/policies/privacy/,
Opt-Out: https://adssettings.google.com/authenticated.

YouTube
Our website uses plugins from Google-operated site, YouTube. The operator of this site is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. When you visit one of our pages that has a YouTube plugin, a connection will be made with the YouTube servers. The YouTube server receives information about which of our pages you have visited. If you are logged in to your YouTube account, you are enabling YouTube to attribute your surfing behaviour direct to your personal profile. You can prevent this happening by logging out of your YouTube account. Further information regarding the processing of user data can be found in the YouTube data protection statement at: https://www.google.de/intl/de/policies/privacy

Facebook & Instagram Plugins (‘Like’ button)
Our pages integrated plugins for the social network Facebook; service provider is Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA. Facebook plugins on our site can be recognised by the Facebook logo or the "Like" button. AN overview of Facebook plugins can be found here: https://developers.facebook.com/docs/plugins/.
When you visit our pages, a plugin creates a direct link between your browser and the Facebook server. Facebook receives the information that you have visited the site and your IP address. If you click on the Facebook "Like" button while you are logged in to your Facebook account, the content of our pages can be linked to your Facebook profile. Facebook can then allocate the visit to our site to your user account. We would like to point out that we get no information regarding the content of data transferred, or its use by Facebook. Further information can be found in the Facebook data protection statement at https://de-de.facebook.com/policy.php.
If you do not want Facebook to attribute your visit to our site to your Facebook user account, please log out of your Facebook user account.

Cookies
Our website uses what are known as ‘cookies’. These are small text files that are stored on the user’s computer system using the Internet browser. They do not cause any damage. We use cookies to make our offer user-friendly. Some cookies remain stored on your end device until you delete them. They enable us to recognise your browser when you next visit. We use cookies on our website to enable an analysis of the user’s surfing behaviour to be made. The following details can be transferred – entered search terms, frequency of page call-ups, utilisation of website functions. If you do not want this to happen, you can set up your browser in such a way that you are informed when cookies are set and only allow this in individual instances. Upon deactivation of cookies, the functionality of our website may be limited.

Your rights
You have fundamental rights with regard to information, correction, deletion, limitation, data portability, rescission and objection. If you believe that the processing of your data has contravened your data protection rights, or that your data protection rights have been infringed in another manner, you can make a complaint to the regulatory authorities. In Austria this is the data protection authority.

ADDITIVE+ LANDINGPAGE - Online Marketing and Landing Pages
Beside our website we do also operate optimized landing pages for means of hotel online marketing. To process your request, reservation, order, activation, registration or the transmission of other contact forms on our website as well as to save and store your data we use cloud services, CRM systems and software provided by ADDITIVE Srl, 39011 Lana (BZ), Italy (“ADDITIVE”), our partner in the field of hotel digital marketing. The adequate level of data protection is based on data processing agreements with the respective company.

Our landing pages use Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics enables website operators to analyse the user behavior of the visitors. The information about the user behavior is transmitted to and stored by Google on its servers.

Your IP address is collected but immediately anonymised (for example by deleting the last 8 bits). As a result the geolocation data is less accurate.

You can prevent the data collection connected to your use of our online services through cookies and the processing of this data by Google, by installing the browser-plugin available at the following link:
https://chrome.google.com/webstore/detail/google-analytics-opt-out/fllaojicojecljbmefodhfapmkghcbnh

ADDITIVE has an insight into data gathered through Google Analytics. This data will be used only to analyse the use of our websites and to evaluate our marketing and distribution strategies.

Our website and landing pages also use functions provided by ADDITIVE for the multi-channel monitoring of the use of our websites as well as marketing and distribution strategies like landing pages, newsletter and social media presence. Information about your visits and submitted forms on our websites are also transmitted to ADDITIVE in order to evaluate and optimize our marketing and sales measures.

The data processing takes place in accordance with the requirements of art. 6 para. 1 lit f (legitimate interests) of the GDPR.

Our objective in accordance with the GDPR (legitimate interests) is the improvement of our products and services and our web presence through the analysis of the use of our website as well as marketing and distribution strategies.

Our website and our landing pages also use remarketing functions provided by Google Inc. (“Google”) and by Meta Platforms Inc. (“Meta”). Therefore, Meta and Google will know that you have visited our website. This way visitors of our website and of our landing pages will find ads adapted to their interests on Google’s advertising platforms and on the social media platforms Facebook and Instagram.

The data processing takes place in accordance with the requirements of art. 6 para. 1 lit a (consent) of the GDPR.

When you visit our landing pages a banner will inform you about the use of cookies for remarketing functions. If you continue using the website or click on the respective button you consent to the use of cookies. You can deny your consent anytime, by visiting the page containing the cookie information and denying the use in the banner that will be displayed.

ADDITIVE+ MARKETING AUTOMATION - Direct Marketing
In order to increase customer loyalty and to sell our services and additional services we use hotel online marketing software provided by ADDITIVE Srl, 39011 Lana (BZ), Italy (“ADDITIVE”) within the field of hotel marketing automation.
Therefore your data, which we gather and process in connection with your request, reservation, order, activation, registration or the transmission of other contact forms on our website, will be analysed and used to provide you with automatically generated offers for our services and additional services. Through the use of these services and systems your data will be processed and stored, at least in part, also outside of the EU or the EEC. The adequate level of data protection is based on data processing agreements.

You can deny the use of your data for this purpose anytime by clicking on the “unsubscribe” link in the respective message.

The data processing takes place in accordance with the requirements of art. 6 para. 1 lit f (legitimate interests) of the GDPR.

Our objective in accordance with the GDPR (legitimate interests) is the prevention of competitive disadvantages, the increase in brand awareness and the maximisation of our economic success through an optimal use of the acquired contacts.

ADDITIVE+ NEWSLETTER
On our website you have the possibility to subscribe to our newsletter. For the subscription we need your email address and your consent to receive our newsletter through ADDITIVE, our provider for hotel e mail marketing. To provide you with relevant information we also gather and process voluntary information concerning interests, name, date of birth and country/region of origin in our hotel newsletter tool.

After signing up for our newsletter you will receive an email containing a link to confirm the subscription.

Your subscription can be cancelled any time by clicking on the cancellation link in the respective newsletter.

To process your subscriptions and to send our newsletters we use software provided by ADDITIVE Srl, 39011 Lana (BZ), Italy (“ADDITIVE”). Through the use of these services and systems your data will be processed and stored, at least in part, also outside of the EU or the EEC. The adequate level of data protection is based on data processing agreements.